Polices

Cancellation Policies

One-to-One Sessions

Cancellations of less than 24hrs will be charged at the full price

For Paid Live Or Online Events

  • Cancellation up to 21 days in advance, you will receive a full refund, minus 10% administration fee.
  • Cancellation of 8 to 20 days beforehand, you will receive a 50% refund.
  • Cancellation of 7 days or less, you will not be refunded.
  • If BAST cancels an event for whatever reason all paid up registrants will receive a full refund within 14 days of notification of the canceled event. Refunds will be made using the original form of payment. E.g. If paid by Paypal, refund will be via Paypal.
  • It may be possible to transfer the 20 hour course fee to a different date/time if there are places available. Please email us to request the change.

Illness

Please do not come to your lesson with any contagious ailments! You may be ask to return home and still charged the full price.

Not an issue when having an online lesson, though it is best to rest the voice if you are experiencing a cold, sore throat or excessive coughing.

First Lesson

To secure the first lesson it must be prepaid. You will be sent a booking confirmation email with a link to the singer’s history questionnaire. You can pay via the questionnaire or Internet Banking. Other forms of payment need to be prearranged. Payment must be made within 72hrs of the confirmation email or the time slot will be released again.

Digital Purchase Policy

    • We are committed to ensuring satisfaction for all customers who purchase our products and as such we rely on our Digital Download Policy to help ensure this satisfaction.
    • Our Digital Download Policy for all products from this website is as follows:

Digital Download Products

    • All Sales Are Final Are Non-Refundable or Exchangeable
    • Choose wisely. Due to the high level of fraud with downloading music, MP3 downloads and digital products, our digital products are NOT returnable, exchangeable, or refundable.